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MSN Search embraces wikis as a customer communication channel
Posted By stephan On 1/9/2005 @ 7:24 pm In MSN Search | No Comments
A few days before Christmas, Microsoft’s MSN Search team announced  their MSN Search Wiki . The word quickly spread to blogs like ResearchBuzz , SearchEngineWatch Blog , and Google Blogoscoped . Of the major search engines, MSN Search is the only one to employ wikis as a way to encourage customer participation in the product development process. Hats off to Microsoft for showing such leadership!
A wiki, if you’re unfamiliar with the term, is essentially an interactive website that any visitor can edit, with a view to improving or enhancing it. In other words, a “website run by the community.” It’s not uncommon for entire websites to be built by web visitors. A great example is the Wikipedia , an entire encyclopedia written by and maintained by its online visitors.
I’ve just made some contributions to MSN Search’s wiki, including:
Come on everyone, join in and help Microsoft make a killer search engine!
Article printed from Natural Search Blog: http://www.naturalsearchblog.com
URL to article: http://www.naturalsearchblog.com/archives/2005/01/09/msn-search-embraces-wikis-as-a-customer-communication-channel/
URLs in this post:
 announced: http://blogs.msdn.com/msnsearch/archive/2004/12/22/330001.aspx
 MSN Search Wiki: http://channel9.msdn.com/wiki/default.aspx/Channel9.MsnSearch
 ResearchBuzz: http://www.researchbuzz.org/archives/002240.shtml
 SearchEngineWatch Blog: http://blog.searchenginewatch.com/blog/041222-132715
 Google Blogoscoped: http://blog.outer-court.com/archive/2004_12_23_index.html#110380089971991186
 Wikipedia: http://www.wikipedia.org
 feature comparison chart: http://channel9.msdn.com/wiki/default.aspx/Channel9.MSNSearchCompetitors
 recommendations for feature enhancements: http://channel9.msdn.com/wiki/default.aspx/Channel9.MSNSearchFeatureRequests