Natural Search Blog


Australian Yellow Pages Finally Optimizes For Search Engines

Sensis LogoThe Australian edition of Lifehacker reports that Sensis, Telestra’s yellow pages division, has finally allowed bots to crawl their online yellow pages so links to their listings are now showing up in Google SERPs and other search engines. Previously, they were apparently blocking Google and bots by either using robots.txt disallow rules and/or blocking the bots with network access rules.

Australian Sensis Yellow Pages in SERPs
Australian Yellow Pages in Google results (click to enlarge)

Amusingly, Lifehacker mentions, (more…)

Top 25 Things Vanishing from America: The Yellow Pages

Yellow Pages Dinosaur

AOL’s Walletpop blog has created a list of the Top 25 Things Vanishing from America. They listed “The Yellow Pages” as item number 24, along with such things as outhouses, classified ads, dial-up internet access, phone landlines, VCRs, cameras that use film, and more.

I’ve written before about how print yellow pages usage is decreasing due to the internet and mobile phones, and even internet yellow pages usage may be dropping due to newer generations becoming less aware of what yellow pages are. Others such as Bill Gates have also predicted the end of the print yellow pages while analysts such as those with The Kelsey Group have only predicted a sharper decline in usage of print YP this year, compared with last. [* This last sentence subsequently corrected after publication – see below.]

So, when will print yellow pages ultimately go the way of the dinosaur?

It’s unclear since some analysts have predicted a 3% overall decline per year for printed YP income, while others have stated the rate could be accelerating, with print YPs dying off within about 10 years. Also, some claim the demise of the printed directories is greatly exaggerated, since some smaller and more-specialized directories have seen increases in business.

What is clear is that increasing access to alternative sources of information in the way of internet local search, 411 services, and search-enabled mobile phones are definitely eroding usage of print YPs by some degree.

Yellow pages would seem to have already moved past the tipping point — when people begin listing YP books nostalgically as icons of the past, and when consumers are demanding that YP companies stop dropping books on their doorsteps — it seems like the end may be drawing near. If it is an accelerating business trend, no amount of guerrilla marketing, nanotechnology, and possibly questionable YP usage statistics will prop up the larger companies dependent on this business model unless they diversify rapidly.

[* The sentence in paragraph two originally read “Others such as Bill Gates and The Kelsey Group have also predicted the end of the print yellow pages.” That sentence originally only mentioned Bill Gates when I was still drafting it, and I accidentally rendered it incorrect when I added in mention of The Kelsey Group without properly qualifying that they have only predicted some erosion of print usage. The Kelsey Group has not to my knowledge predicted an absolute end of the print YP industry.]

Yellow Pages Guerilla Ad Campaign

I was speaking at the Search Engine Strategies (“SES”) Conference in Toronto a couple of weeks ago, and was impressed by the YellowPages.ca booth in the exhibit hall:

YellowPages.ca booth at SES Toronto Conference

YellowPages.ca Search GraphI’ve seen other, equally-large booths for online yellow pages companies, but this one seemed particularly attention-getting and inviting. The glowing yellow desk and the simple design made the thing very friendly-looking, and the geek in me was drawn to the near-real-time search volume graph they had playing up on one screen. (more…)

Whitepages.com Acquiring Snapvine, Focuses On Community Development

WhitePages.com Snapvine MergerWhitePages.com is acquiring Snapvine, a service that allows people to associate audio files with various resources like social networks, photos, text, and blogs. Snapvine enables facilitates voice blogs, similar to podcasting, but perhaps with a little greater ease.

WhitePages states on their blog that they’ll use Snapvine’s technology to provide their users with free, private voicemail boxes. In addition, WhitePages will roll out other features such as email and SMS services.

I think this signals that WhitePages.com will be pursuing community development as an ongoing strategy to maintain and build their traffic. This could be a really strong strategy — encouranging community engagement could drive up usage and associated ad revenues considerably for the residential listings directory. WhitePages.com also offers yellow pages directory service through a partnership with Idearc’s Superpages.com.

Considering the rise of Twitter and other mobile phone services, VOIP applications like Snapvine could be poised to be the next big thing.

The Seattle Post-Intelligencer reports that the deal likely comes in below previous valuations for Snapvine.

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Should Businesses Rename Themselves For Better Search Traffic?

Mike Blumenthal has a great article this week, going over some aspects surrounding how businesses may opt to rename themselves for purposes of local search engine optimization within Google Maps.

As he mentioned, I’d previously listed this idea in my somewhat tongue-in-cheek post on “Extreme Local Search Optimization Tactics” some time back.

While my Tactics were intended to be a bit over-the-top, the tactic is indeed likely to work to varying degrees in different search engines and internet yellow pages directories, as Mike outlines. I should note that I only endorse the engineering of business names for purposes of branding and for purposes of targeting business-category/product/service terms for which the company involved is actually providing. (more…)

Google Maps Now Allows Custom Categories For Businesses

Search Engine Roundtable notes that the Google Local Business Center is allowing businesses to enter their own, custom categories. While this new functionality has been around for a few weeks now, it is an important one and addresses a major need that both Mike Blumenthal and I have highlighted previously — I recently spoke about this issue again at the SMX West session on Local Search & Blended Results. Previously, businesses could only select business categories from an unusually short list of categories. Exacerbating the issue, some businesses achieved other category associations outside of Google’s sharply limited taxonomy when their listings found in other yellow pages providers such as Superpages were absorbed into Google Maps, including the more comprehensive categories found in those other content sources.

Under the new functionality, businesses may type in custom business categories, and the interface also provides helpful potential term using the Google Suggestion Tool:

Choosing Categories in Google Local Business Center
(click to enlarge)

Free-form categories is a slightly unique way to address the need of businesses. Yellow pages companies have traditionally offered businesses the option of categorization under many thousands of unique categories — on the order of twelve thousand to fifteen thousand categories in some cases. However, YP companies have also carefully considered and turned down requests for additions of completely new categories in some cases, mainly due to how yellow pages are constructed — if there are too few businesses in a category it won’t make monetary sense to add it into a directory. And, if the category name is too esoteric, consumers won’t search for it anyway.

With Google’s local search operating more closely as a straight keyword search tool, businesses could associate categories with themselves that are as specific as they desire without affecting usability or cost.

In other, related news, Google has announced that YouTube videos are now integrated with Google Maps, allowing businesses to add video info to their listings.

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Consumers: Stop Dropping Yellow Pages Books At Our Doors!

Walking FingersI noticed this article from Boston today, “Bothersome business pages“, which outlines residents’ irritation over receiving print directories which go unused.

I’m seeing more and more articles on the subject — this article indicates that as consumers perceive that there’s low usage and little need for print yellow pages books, they’re also coming to believe that the books sent to them are an inconvenience and an unacceptable environmental waste. (I’ve also mentioned before how I find the print directories less worthwhile, even though I used to work for a major yellow pages company.)

Apparently the Cambridge city council and other cities are actually considering going so far as to enact laws requiring that residents must opt-in for receiving the books, or they might ban mass distribution entirely… (more…)

Independent Contractors Excluded from Google Maps

My article on How To Get On Google Maps Without An Address pubbed today on Search Engine Land – it outlines one of the top most frustrating issues facing some small businessmen who need to have listings in directories without including their street addresses. Google Maps, by policy, does not display listings for those who do not have street addresses, so smaller providers who might actually provide the best quality service work are left out in the cold when users perform local searches. Independent contractors (like plumbers, electricians, building contractors, etc) are the most affected by this issue, but some other businesses are also impacted.

My perception is that this lack of what is something of a standard among traditional yellow pages directories is due to Google’s desire to provide best user-experience. In a map search display, does it make sense to display items which can’t be pinpointed to the map?

My opinion is that it does make sense to do so, (more…)

Biz Profile Article Awarded the SEMMY for Local Search

2008 SEMMY WinnerMy article, “Anatomy & Optimization of a Local Business Profile” was just awarded a SEMMY in the Local Search category for 2008.

Many thanks to all of you who voted for it! (more…)

The Kelsey Group Puts Print Yellow Pages On Notice

Walking FingersOver at Media Post, The Kelsey Group is quoted today saying that the erosion in usage of print yellow pages is likely to fall off at a higher rate this year — by 10% this year, compared with only 2% to 3% erosion in recent years.

They state that a combination of factors such as more users going to internet yellow pages and local search engines combined with a recession are propelling the rapid erosion. Concerningly, one can extrapolate that if print YP usage is dropping, advertiser dollars might also follow the herd.

As Greg Sterling points out, The Kelsey Group has historically been a very staunch defender of the print YP industry, so this article is a bit of a gut-punch to people in the legacy print business, even though anyone watching the trends over the last few years won’t find it all that surprising.

One thing the Media Post article doesn’t mention is how (more…)

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